1. What is SM Markets Online?

SM Markets Online is SM Market's online grocery store that lets customers shop easily online. Customers can select items, then pick up in-store or have them delivered via a 3rd party logistics partner. Payment can be made during pick-up, cash on delivery, or online using VISA, Mastercard, JCB, or Amex.

2. Is SM Markets Online (smmarkets.ph) the official online store for SM Supermarket in the Philippines?

Yes, smmarkets.ph is the official online store of SM Markets, covering SM Supermarket, SM Hypermarket, and SM Savemore. It allows customers to order online from participating branches.

3. How do you use SM Markets Online?

Visit smmarkets.ph, select your preferred store, add items to your cart, sign up or log in, then checkout and confirm your order including delivery/pick-up method and payment.

4. Is SM Markets Online available in all stores?

SM Markets Online is available in numerous stores across the Philippines, including SM Supermarket, SM Hypermarket, Savemore, and Mindpro Supermarket branches. (Refer to your store list for details.)

5. Can I use this anywhere in the Philippines?

You can order from anywhere in the Philippines, but pick-up and delivery are limited to participating stores and delivery within 5 km from the selected store.

6. What type of items do you carry?

We currently offer top-selling grocery items optimized for online shopping. More products will be added in the future.

7. If we have further questions about a product, who should we ask?

The website lists only the product name, picture, and variants. Please contact the item's brand or manufacturer for more details.

8. Are the products in smmarkets.ph stores different from the ones online?

Products listed online are generally the same as in-store. Not all store products are online yet, but we are continuously adding more.

1. Do you offer Bulk Order? Or do you have a maximum or minimum order?

Most items have a maximum order of 20 pieces, though some may be lower due to availability. There is no minimum or maximum peso amount.

2. What if I decide not to buy some items in my order?

For pick-up, items can be removed upon collection. For deliveries, see the Returns & Refunds section or contact support.

3. Will orders be cancelled if the customer doesn’t pick them up?

Orders may be canceled if no one is available to pick up the order at the scheduled time. Please select a suitable time slot.

4. What bag will you use for my groceries?

Pick-up items are packed at the store; you may specify packaging preferences subject to store policies. Delivery items may be packed in cartons or plastic bags depending on local policies.

5. Can someone else pay and pick-up an order for me?

Yes, indicate their full name in order comments and ensure they present an ID at pick-up.

6. What if the item I ordered is no longer in stock?

You may be contacted for possible replacements. If no response is received, the order will proceed without missing items.

7. Can I view my previous orders?

Yes, log in and check your order history in the "my account" section.

8. Can I quickly reorder the same items as my previous order?

Yes, from your order history as long as all items are in stock and not on hold.

9. Can I save items to order in the future?

Use the "add shopping list" feature in your account.

10. How do I search for an item?

Use the search bar at the top of the website.

11. Are all orders final?

Orders are subject to stock availability and approval. SM Markets may cancel orders at its discretion.

12. How do I change or cancel my order?

Changes before checkout can be made in your cart. After placing an order, email support@smmarkets.ph. Changes/cancellations are subject to store discretion and may incur price adjustments.

1. How much is the delivery fee?

Flat rate of 150 pesos, 5 km limit from selected store.

2. What areas or cities do you offer delivery?

Delivery is available within 5 km of participating stores in Metro Manila. Use "search nearby stores" to see options.

3. How soon can I get my order?

Earliest pick-up is 2 hours from now; earliest delivery is 3 hours from now. Slots depend on store capacity.

4. Can I track my order?

Check your order history and use the Grab Express tracking link provided in order details.

5. Can I change my delivery address after placing an order?

Changes must be requested via email; approval is subject to store discretion and may incur charges.

6. What happens if I am not home when my order arrives?

Select a time slot when someone can receive your order. Otherwise, orders may be canceled and fees applied.

7. What should I do if my order hasn't arrived?

Email support@smmarkets.ph to report the incident for investigation.

1. Are prices the same as in the store?

Yes, except for special online items, promos, or errors. In-store prices on the day of pick-up/delivery prevail.

2. What if I purchased an item on promo but pick up after it ends?

Prices, inventory, and promos are based on the day of pick-up/delivery unless otherwise specified.

1. How do I return an item?

Bring the item with the official receipt to the store where it was picked up. Returns are subject to store policy.

2. Can I change the item I ordered and have it replaced in other stores?

No, replacements must be made at the store of purchase.

3. The item I received was damaged, wrong, or missing. What should I do?

Take a photo of the receipt and items, and ask the rider to return the items for adjustment. For post-delivery issues, email support@smmarkets.ph.

1. What are the payment methods?

In-store: Cash, credit/debit card, GCash, PayMaya, SM GC.
Online: VISA, Mastercard, JCB, Amex.
Delivery: Cash only.

2. What to do if my payment was declined?

Email support@smmarkets.ph. Reorder using a valid payment method if declined.

3. Can I use my SMAC points?

Yes, in-store and by entering your SMAC number online. Not applicable for other payment/delivery methods.

4. Can I avail PWD or Senior Citizen discounts?

In-store: Yes, present valid ID; items must be rescanned. Not applicable for delivery or other payment methods.

5. Can I use more than one discount code?

Only one discount code per transaction.

1. What time is online customer support available?

Email support is available 9 AM – 5:30 PM on weekdays, excluding holidays. Chat support is currently unavailable.